You can visit us at any of our store locations, call us at 1-800-937-8997, or check out the video below for more information on how to upgrade online. Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreDo I have to pay an upgrade fee at T-Mobile?
Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreWhy do they charge upgrade fee?
The upgrade fee is a one-time charge to upgrade an existing line of service for a new device . In some cases, the fee can be waived thru Employee Discount Program.
Read moreWhy does T-Mobile charge an upgrade fee?
T-Mobile is increasing the fee they charge when you upgrade a phone or add a line with a support rep . The “ASC”, or Assisted Support Charge, is a fee charged when a customer adds a line using a support representative. This can be online via live chat or t-force, or in person at a store.21 May 2021
Read more