Retention Department If you don’t wish to pay an upgrade fee, your primary option is to upgrade yourself and eliminate 50% of the fee . If you need additional waivers, call customer service and ask for it. If the customer service agent is polite enough and willing to listen, this will work.
Read moreWhat is total upgrade support charges T-Mobile?
You can visit us at any of our store locations, call us at 1-800-937-8997, or check out the video below for more information on how to upgrade online. Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreCan I get upgrade fee waived?
What is this? But some people were able to get the fee waived, so it is not completely impossible. Verizon had already waived off all activation and upgrade fees for everyone in 2020 because of the situation that everyone had to go through, so it’s entirely possible for you to get the fee waived .
Read moreWhat is at Mobile Web upgrade?
T-Mobile’s Jump is an add-on that allows customers to upgrade their phones more often than every two years — for a monthly fee .
Read moreCan T-Mobile waive upgrade fee?
Jump On Demand upgrades are exempt from the Upgrade Support Charge after the initial set up of Jump On Demand . So, if you were already on JOD and are performing an upgrade to another JOD device, the charge is systematically waived.
Read moreWhy is T-Mobile charging me an upgrade fee?
The new fee is designed to encourage users to take advantage of T-Mobile’s self-serve options for upgrading , rather than relying on customer service for help.25 Tem 2016
Read moreWhat is T-Mobile Web upgrade?
you can upgrade as soon as you find a device with a bigger screen, better camera, more memory, or other new features you love . Simply trade in your eligible device, and T-Mobile will cover your remaining device payments up to half of your device cost – no waiting.
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