TRAI complaint

Accordingly, Telecom Regulatory Authority of India (TRAI) was established in the year 1997 in pursuance of TRAI (Ordinance) 1997, which was later replaced by an Act of Parliament, to regulate the telecommunication services.

The main purpose of these two institutions established under the TRAI Act is to regulate telecommunication services, adjudicate disputes, dispose appeals and protect the interest of the service providers as well as the consumers . The Act also aims at promoting and ensuring orderly growth of the telecom sector.

TRAI’s mission is to ensure that the interests of consumers are protected and at the same time nurture conditions for growth of telecommunications, broadcasting and cable services in a manner and at a pace which will enable India to play a leading role in emerging global information society.

I. ~ (a) Telecom Regulatory Authority of India (TRAI), New Delhi is a statutory body set up under an Act of Parliament viz. TRAI Act, 1997. TRAI has been established to regulate the Telecommunication Services and to protect the interest of service providers and consumers.