Three termination fee

If you have entered into a Three Services agreement without any equipment, you’ll have 14 days from the date of your agreement to cancel . If you want to return or exchange your Device it must be in an “as new” condition or you may be charged for any damage or marks.

Credit Refunds Any refund owed to you over 50p, will be refunded within 14 days of your final bill. This refund will be sent to the bank account linked to your Three account. If your refund is less than 50p, a refund can be arranged by calling 0333 338 1001, or by using our Live Chat service .

If you fail to pay your account on time, you will be breaking your agreement and we may Suspend or Disconnect you . In this case, you will have to pay any outstanding Charges. We may set a credit limit on your account.

You can request a standard cancellation by calling Three customer services on 333 . This is available from Monday-Friday 8am-8pm, Saturday 9am-6pm, Sunday 9am-6pm. If you’re cancelling your contract within the first 14 days, you may still be within Three’s cooling off period.