What is Assisted Support?

A $30/line Assisted Support charge is applied whenever an employee assists a customer with setting up a new account or activating a new line of service . Assisted Support charges do not apply to customers who set up a new account or add a new line through an unassisted channel, like sprint.com or the MySprint app.

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How do I get rid of upgrade fee?

Retention Department If you don’t wish to pay an upgrade fee, your primary option is to upgrade yourself and eliminate 50% of the fee . If you need additional waivers, call customer service and ask for it. If the customer service agent is polite enough and willing to listen, this will work.

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