Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreWhy do they charge upgrade fee?
The upgrade fee is a one-time charge to upgrade an existing line of service for a new device . In some cases, the fee can be waived thru Employee Discount Program.
Read moreWhy is my T-Mobile internet not working?
Check that cookies are enabled in the browser settings . From the browser clear your cache, cookies, and history. In device settings, clear the browser app cache and data. Uninstall all apps you downloaded around the time the problem started.
Read moreWhat is at Mobile Web upgrade?
T-Mobile’s Jump is an add-on that allows customers to upgrade their phones more often than every two years — for a monthly fee .
Read moreWhy does T-Mobile charge an upgrade fee?
T-Mobile is increasing the fee they charge when you upgrade a phone or add a line with a support rep . The “ASC”, or Assisted Support Charge, is a fee charged when a customer adds a line using a support representative. This can be online via live chat or t-force, or in person at a store.21 May 2021
Read moreIs T-Mobile changing their network?
To ensure all customers can enjoy a more advanced 4G and 5G network, we will be retiring older network technologies to free up resources and spectrum that will help us strengthen our entire network, move all customers to more advanced technologies and bridge the Digital Divide.
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