You can visit us at any of our store locations, call us at 1-800-937-8997, or check out the video below for more information on how to upgrade online. Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreWhat is upgrade support charge credit?
A $30/line Upgrade Support Charge is applied whenever an employee assists a customer with upgrading to and activating a new device. The Upgrade Support Charge does not apply to customers who upgrade and activate a new device through an unassisted channel, like sprint.com or the MySprint app.
Read moreDo I have to pay an upgrade fee at T-Mobile?
Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreWhy do they charge upgrade fee?
The upgrade fee is a one-time charge to upgrade an existing line of service for a new device . In some cases, the fee can be waived thru Employee Discount Program.
Read moreWhat is at Mobile Web upgrade?
T-Mobile’s Jump is an add-on that allows customers to upgrade their phones more often than every two years — for a monthly fee .
Read moreWhy does T-Mobile charge an upgrade fee?
T-Mobile is increasing the fee they charge when you upgrade a phone or add a line with a support rep . The “ASC”, or Assisted Support Charge, is a fee charged when a customer adds a line using a support representative. This can be online via live chat or t-force, or in person at a store.21 May 2021
Read moreCan T-Mobile waive the upgrade fee?
Jump On Demand upgrades are exempt from the Upgrade Support Charge after the initial set up of Jump On Demand . So, if you were already on JOD and are performing an upgrade to another JOD device, the charge is systematically waived.
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