“Delta ranks among the most highly rated U.S.-based carriers due to its on-time record (83 percent of flights arrived within 15 minutes of their scheduled time in early 2019), extensive routes, robust frequent flyer program and excellent lounges at airports across America.
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Delta Air Lines has been named the best airline in America in an annual report by The Points Guy. Interestingly, the one area where the airline hasn’t competed is when it comes to cost.
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Delta ranked number one as Best Airline Entertainment & Best WiFi Connection in North America for the 2020 KAYAK Travel Awards . Delta was recognized as the world’s best-performing airline of the past 10 years, as well as the top North American airline, by the judges in the Decade of Airline Excellence Awards.
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Delta is the number-one airline for 2020 , thanks to strong numbers and a little luck. “Delta isn’t affected by the 737 Max problem,” says Bowen. “They’ve tried to improve in each of the AQR categories.” To get to the top, Delta borrowed a tactic first used by Gordon Bethune, the former CEO of Continental Airlines.
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