How often does T-Mobile offer free upgrades?

T-Mobile’s new plan lets customers upgrade their phones whenever they want, up to three times a year . The “Jump On Demand” program is essentially a phone leasing program. You can trade in your borrowed phone for another one as long as you keep paying your monthly wireless bill to T-Mobile (TMUS).

Credit approval, deposit, $10 SIM card, and, in stores & on customer service calls, $20 assisted or upgrade support charge may be required . Equipment Installment Plan: EIP required for device financing and JUMP! Upgrade benefits.

There is no upgrade charge if you do it online which is what I did last time I upgraded.

Upgrade to a new device. Visit a T-Mobile store to check out our wide selection of devices. Qualifying credit and service required. You must trade-in eligible device in good condition at participating T-Mobile store and upgrade to eligible device on lease; allow 30 days between upgrades .

Best answer by terracotta333

So which is better: purchasing phones online or in-store? The answer depends on your personal preferences . With online purchases, you get more selection but less support unless you buy from your carrier’s website. With in-store, you may have less selection but receive more support.