Check with your carrier to make sure you have the correct data plan . Also, make sure you are using the SIM card that came with your phone or a 5G compatible SIM provided by your carrier. Older SIM cards may not be compatible with 5G plans. You can check Network mode to make sure that your phone has 5G enabled.
Read moreHow do I know if my 5G is working?
In the Android settings app, the user can search for ‘Preferred Network Type’ to see which kind of cellular connections are supported. If 5G is on the list, that means the phone can connect to the network.
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