Retention Department If you don’t wish to pay an upgrade fee, your primary option is to upgrade yourself and eliminate 50% of the fee . If you need additional waivers, call customer service and ask for it. If the customer service agent is polite enough and willing to listen, this will work.
Read moreCan I get upgrade fee waived?
What is this? But some people were able to get the fee waived, so it is not completely impossible. Verizon had already waived off all activation and upgrade fees for everyone in 2020 because of the situation that everyone had to go through, so it’s entirely possible for you to get the fee waived .
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