How do I cancel a direct debit with 3?

Refunds can take up to seven working days .

If you pay your energy bill by direct debit, you might end up being ‘in credit’ with your supplier – this means that they owe you money . The amount you pay each month is an estimate based on how much energy your supplier thinks you’ll use over the whole year.

If you have entered into a Three Services agreement without any equipment, you’ll have 14 days from the date of your agreement to cancel. If you want to return or exchange your Device it must be in an “as new” condition or you may be charged for any damage or marks .

If you want to cancel your Direct Debit, just get in touch. You can change your Direct Debit payment date in the Three app or My3.