Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreWhy do they charge upgrade fee?
The upgrade fee is a one-time charge to upgrade an existing line of service for a new device . In some cases, the fee can be waived thru Employee Discount Program.
Read moreWhy does T-Mobile charge an upgrade fee?
T-Mobile is increasing the fee they charge when you upgrade a phone or add a line with a support rep . The “ASC”, or Assisted Support Charge, is a fee charged when a customer adds a line using a support representative. This can be online via live chat or t-force, or in person at a store.21 May 2021
Read moreCan T-Mobile waive the upgrade fee?
Jump On Demand upgrades are exempt from the Upgrade Support Charge after the initial set up of Jump On Demand . So, if you were already on JOD and are performing an upgrade to another JOD device, the charge is systematically waived.
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