Retention Department If you don’t wish to pay an upgrade fee, your primary option is to upgrade yourself and eliminate 50% of the fee . If you need additional waivers, call customer service and ask for it. If the customer service agent is polite enough and willing to listen, this will work.
Read moreWhat is total upgrade support charges T-Mobile?
You can visit us at any of our store locations, call us at 1-800-937-8997, or check out the video below for more information on how to upgrade online. Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreWhat is upgrade support charge credit?
A $30/line Upgrade Support Charge is applied whenever an employee assists a customer with upgrading to and activating a new device. The Upgrade Support Charge does not apply to customers who upgrade and activate a new device through an unassisted channel, like sprint.com or the MySprint app.
Read moreDo I have to pay an upgrade fee at T-Mobile?
Remember upgrades made through Care or Retail will be charged $30 for assistance in the upgrade process, so upgrade online whenever possible!
Read moreWhy do they charge upgrade fee?
The upgrade fee is a one-time charge to upgrade an existing line of service for a new device . In some cases, the fee can be waived thru Employee Discount Program.
Read moreCan I get upgrade fee waived?
What is this? But some people were able to get the fee waived, so it is not completely impossible. Verizon had already waived off all activation and upgrade fees for everyone in 2020 because of the situation that everyone had to go through, so it’s entirely possible for you to get the fee waived .
Read moreWhat is at Mobile Web upgrade?
T-Mobile’s Jump is an add-on that allows customers to upgrade their phones more often than every two years — for a monthly fee .
Read more