American Airlines customer service

In the competition of United Airlines versus American Airlines, we’ll take United, especially if you avoid basic economy seats and live near a hub. Though its flight redemptions are overpriced, its credit card perks, more legroom in economy plus and luxurious Polaris class put it a (small) notch above American.

American Airlines Third from last in the rankings is the world’s largest airline : American Airlines. The carrier registered even more complaints than United—American’s 1,490 complaints are the most of any carrier on the list—as well as a worse on-time percentage of 71.2 percent.

American is scrambling to deal with the loss of their aircraft, and with so many more planes being delayed by mechanics, their fleet is stretched very thin . These first two points have combined to make American Airlines the worst U.S. carrier in terms of on-time performance and cancellations.

The second least reliable airline in the U.S. is American Airlines, with 2.39 percent of their flights canceled, 18.07 percent of them delayed, and an average delay lasting 61 minutes. Their safety rating is 10/10 and their customer rating is 3/10.