Robert Lauterborn introduced the 4c model of marketing mix in 1990 after he declared the traditional 4Ps obsolete. However, the 4Ps and 4Cs can be considered as two sides of the same coin.
Read moreWho proposed 4Cs in marketing in 1990?
It was with such thoughts in mind that the legendary marketing theorist Bob Lauterborn proposed an alternative marketing mix, called the 4 C’s. This new framework was built to help brands focus on what matters most: the customer.
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